Coronavirus Information For Our Customers

07/7/20

We are now fully open and working to keep Staff and Customers safe.

16/6/20

Our show site is open 24/7, however the sales office remains closed.

You are welcome to view the buildings on our sales site, however when it comes to ordering or enquiries we ask that you call us or contact us via our contact form here.

27/4/20

Over the last 3 weeks since we closed our business, we have been reviewing the latest Government guidance on operating safely in the workplace. The Government has always encouraged online retail and delivery services to continue to operate. Indeed, this recent letter from The Rt Hon Alok Sharma MP, Secretary of State for Business, Energy & Industrial Strategy, continues to encourage such operations. Read letter >

During the time we’ve been closed we have prepared a detailed plan to allow us to safely offer a limited service to our customers.

Therefore, from Monday 27th April, I’m pleased to announce we will be operating an online or telephone ordering service Monday to Friday only, under our enhanced distance selling plan;

  • Our sales office & shed/log cabin display site will remain closed to all visitors
  • Our shed manufacturing facility will begin a phased return but under strict rules to protect all those involved and initially will run on a limited capacity basis
  • We will continue to take online, telephone and email orders
  • Our delivery procedure will include a minimum of 2m distance from our customers at all times
  • Over the next fortnight, we will be introducing a limited, contact free installation service but lead times will be longer than normal

If you have any questions please email us or call 01483 224186.

Please keep visiting this page for the latest information.

31/03/2020

The health and wellbeing of our employees and that of our customers and suppliers is of the utmost importance to us.

We have therefore decided to close all operations effective immediately. We will fulfil any completed orders this week but are not taking any new retail or trade orders online, by phone or email.

We urge you to follow the Government’s social distancing guidelines and to shop responsibly for essential items only.

I’d like to thank all of the staff at Challenge Fencing for working so hard and offering a safe and reliable service to our customers over a difficult time.

We will continue to update our website and social channels as the situation develops.

27/03/2020

We have decided not to offer a delivery or trade collection service on Saturdays.

We will however still be operating a delivery and trade collection service Monday to Friday, subject to the latest government advice.

24/03/2020

Sadly, we have taken the decision to temporarily close all our branch shops until further notice.

We are completely closed to the public but we are still making sheds and doing installations where possible, we are working hard to continue serving our customers in the safest possible way.

As the COVID-19 outbreak continues to disrupt all of our lives, we would like to explain what actions we are taking to fight the spread of the virus and safeguard the health & wellbeing of our staff, customers & suppliers;

  • Where possible all our office-based employees are now working effectively from home
  • We have increased our hygiene procedures in all our branches & are regularly updating all employees on the current best advice from Public Health England, The Government & NHS
  • We have a strong sourcing strategy with excellent supplier relationships that allows us to maintain healthy stock levels at present. However, this is a developing situation & we kindly ask you bear with us if orders are delayed
  • We will continue to take online, telephone and email orders but have changed our delivery procedure as follows;
    • we will stay at least 2m away from our customers at all times
    • if a customer is self-isolating when delivery is confirmed or does not want to come into contact with our driver, we will re-arrange delivery for at least 14 days later
    • we will not ask for a signature, instead we will ask for a name & email when ordering so an email can be sent to confirm delivery

No walk-in trade or retail customers will be served in any of our branches.

If you have any questions please contact us or call us on 01483 224186.

Please keep visiting this page for the latest information.

24/03/2020

As the COVID-19 outbreak continues to disrupt all of our lives, we would like to explain what actions we are taking to fight the spread of the virus & safeguard the health & wellbeing of our staff, customers & suppliers.

Do continue to check this page for our latest updates.

Very best regards,

Peter Keane

Managing Director